RESERVATION AND CANCELLATION POLICY
We are more than happy to accommodate your reservation request. Please remember that we are holding your request pending your pet’s arrival. Many times customers forget that our facilities are limited. When the kennel is full, we must turn business away. Due to an increase in “No Shows” and late cancellations, we reserve the right to implement a non-refundable deposit in the amount of $50 or 50% of the amount of reserved stay. This deposit will be applied to the stay.
MEMORIAL DAY THROUGH LABOR DAY AND MAJOR HOLIDAYS
These periods are considered peak season months. During these times we may collect a NON-REFUNDABLE deposit in the amount of $50.00 or 50% of the amount of stay, whichever is the lesser value. This deposit will be applied to your stay.
BOARDING POLICIES AND PROCEDURES
We enforce the following policies at Broadmore Kennels, to ensure a safe and secure environment for your pet:
Both indoor and outdoor kennels are disinfected at a minimum, twice daily. This includes individual kennels, aisle ways, bedding, elevated beds, bowls, etc. As our guests experience a great deal of outdoor handling, accidents are infrequent. In the event of an accident, supervising staff immediately clean and disinfect the area.
Our kennel is designed with a ventilation system, which runs every hour. The weather and outdoor temperature determines how long the system will run.
Proof of current vaccination is the customer's responsibility. All vaccination records need to be provided on the veterinarian's letterhead. Vaccinations are required for Boarding, Daycare and Grooming
Out of state guests are required to provide a Health Certificate from their veterinarian.
Distemper/Parvo combination shot is required on a yearly basis.
Both 1 and 3-year rabies vaccinations are accepted.
A negative fecal exam is required on an annual basis.
Bordetella vaccine needs to be renewed every 6 months.
Either 1 or 3-year rabies vaccinations are required.
FVRCP 1 or 3-years required.
Feline leukemia 1 year required
DAILY STATUS REPORT
We maintain a daily status report on all our guests, tracking moods, eating habits, stools and medications. Depending on the severity of the abnormality, we may opt to contact your veterinarian, or our "on-call" vet, if yours is unavailable. We may also need to contact you via the emergency phone number that you leave at the time of check-in. Please ensure that this number allows us to reach you or someone that can make decisions in your absence.
If a guest experiences diarrhea, we will hold food for 1-2 feedings to help cleanse their system. We will also isolate them as much as possible from other guests. Once the diarrhea subsides, we will feed your pet Science Diet Prescription Formula food until normal stools are observed. We maintain careful observation to ensure that the guest does not become dehydrated. If the diarrhea persists, we will contact our veterinarian for an immediate examination.
All guest have fresh water available 24 hours a day, unless directed otherwise by the customer
The client agreement must be read and executed for all guests staying at our facility.
Click here for text of the agreement.
We welcome personal items that provide your loved one the scents of home. Please label all items, and do not bring those with sentimental value. While we do everything in our power to keep these articles safe, clean and with your pet for their intended use. WE CANNOT BE RESPONSIBLE FOR LOST OR DAMAGED ITEMS.
INCLEMENT WEATHER POLICY
Length of outdoor play times are dependent on the weather. Adjustments are made based on temperatures above 80*F or below 30*F and during heavy rains and lightening.
Copyright 2014 Broadmore Kennels | All rights reserved